Refund and Returns Policy for https://kryotax.com

Effective Date: 24/10/2024

At Kryotax, we strive to provide high-quality confectionery products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.

Refund Policy

  1. Eligibility for Refunds

    • To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
    • Refunds are only applicable if a product arrives damaged, defective, or incorrect.

  2. Requesting a Refund

    • To request a refund, please contact us within 14 days of receiving your order. You can reach out to our customer support team with your order number and a description of the issue.
    • Once your return request is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  3. Non-Refundable Items

    • Certain items are non-refundable, including perishable goods like chocolates, candies, or other confectionery that have been opened or partially consumed.
    • Sale items or promotional items cannot be refunded.

Returns Policy

  1. Return Eligibility

    • Products can be returned within 14 days of purchase if they are unopened, unused, and in their original packaging.
    • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

  2. How to Return an Item

    • To initiate a return, please contact our support team with your order details and reason for the return.
    • Once your return is approved, we will provide you with instructions on how to send your product back to us.

  3. Damaged or Defective Products

    • If your item arrives damaged or defective, please contact us immediately with photos and details of the condition. We will arrange for a replacement or issue a full refund, including shipping costs.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please reach out to our support team.

If you have any questions about our Refund and Returns Policy, please contact us at [contact information]. We are here to ensure a satisfying shopping experience at Kryotax!